Frequently Asked Questions

Use the same sign-in option you originally used for your Tradepost account. This is the most important login check.

• If you originally used phone/SMS, sign in with the same phone number and the newest SMS code.
• If you originally used Continue with Google, choose the same Google account in the Google account picker.
• If you originally used Continue with Apple, use the same Apple ID. If you used Hide My Email, the account may be tied to Apple's relay email.
• If you try a different sign-in method, Tradepost may treat it like a new login identity and show email or phone conflict messages.

What to check first:

• Use the original phone number, Google account, or Apple ID.
• Fully sign out of Tradepost and the OAuth provider before retrying.
• Use the newest SMS code if signing in by phone.

Contact support when:

• You no longer have access to the original phone, Google account, Apple ID, or email.
• The original method still fails after a clean retry.
• You think you accidentally created a second Tradepost login identity.

SMS login depends on the latest active verification code. Older codes stop working when you request a new one.

• If the app says the code is invalid, request a new code and only use the most recent one.
• If the app says the code expired, restart the login flow and request a fresh code.
• If you see a too-many-attempts message, wait before requesting or entering another code.
• If no SMS arrives, confirm the phone number is formatted correctly and can receive short-code messages.

What to check first:

• Request a fresh code and use the newest one only.
• Confirm the phone number is the original number on the account.
• Wait before retrying if the app says too many attempts.

Contact support when:

• SMS never arrives after waiting and retrying.
• The original phone number is no longer accessible.
• The app repeatedly says the newest code is invalid.

This usually means the email or phone already belongs to an existing Tradepost account.

• Do not keep trying new emails or phone numbers. That can create more duplicate identity problems.
• Go back and sign in with the original method for the existing account.
• If the conflict appears after Google or Apple login, make sure you selected the same provider account you used before.
• If the conflict appears during profile completion, the app may be protecting an email or phone already attached to another account.

What to check first:

• Try the original sign-in method.
• Check for typos in the email or phone.
• Use the same Google account or Apple ID originally connected.

Contact support when:

• You own the email or phone but cannot access the original method.
• You need account recovery or identity cleanup.
• You believe two Tradepost accounts were created for the same person.

Some Tradepost actions are blocked until the profile has the required account details.

• If the app asks you to complete your profile, add the missing name and email details before trying the blocked action again.
• If your username is taken, choose a different Tradepost name.
• If an email or phone is already set, Tradepost may block direct changes and require support review.
• If profile completion keeps failing, the exact on-screen error helps support find whether it is email, phone, username, or account state.

What to check first:

• Complete missing email and name fields.
• Choose a different username if the username is taken.
• Capture the exact profile error if it keeps failing.

Contact support when:

• Email or phone was set incorrectly.
• Profile update keeps failing after retrying.
• The app says the email, phone, or Tradepost name is already taken.

Discord access depends on your Discord account being linked to the correct Tradepost account.

• Open tradepost.co/discord while logged into the Tradepost account you want linked.
• When Discord OAuth opens, confirm you are authorizing the Discord account you actually use in the server.
• If linking succeeds but you do not receive a DM, your Discord privacy settings may be blocking server DMs.
• If Discord says it is already linked, support needs to review because that Discord user may be connected to another Tradepost account.

What to check first:

• Open tradepost.co/discord while logged in.
• Use the correct Discord account during OAuth.
• Enable server DMs if you expected a welcome message.

Contact support when:

• Discord says it is already linked to another Tradepost account.
• You linked successfully but still cannot access the right Discord channels.
• You need to disconnect or relink a Discord account.

Account recovery usually means you cannot use the same phone, Google account, Apple ID, or email you originally used for Tradepost.

• If you lost access to your original phone number, support needs enough information to confirm the account is yours before changing access.
• If you used Continue with Google, make sure you are selecting the same Google account. If that Google account is gone, support will need to review.
• If you used Continue with Apple, make sure you are using the same Apple ID. If you used Hide My Email, your Tradepost account may be tied to Apple's relay email.
• If you are not sure how you created the account, try the method you most likely used before creating a new account.

What to check first:

• Try the original sign-in method one more time.
• Write down the phone number, email, Google account, or Apple ID you believe was used.
• Do not create another account with a different email or phone if you are trying to recover an existing one.

Contact support when:

• You cannot access the original phone, Google account, Apple ID, or email.
• You think you created a second account by mistake.
• The app keeps sending you through signup instead of showing your existing account.

Some account messages cannot be fixed from the app because they involve identity, safety, or account state review.

• If the app says `Account Issue` or `Please contact support for assistance`, there may be an account state that cannot be fixed in the UI.
• If sign-in works but parts of the app are blocked, the account may need profile, verification, payment, or support review before those actions unlock.
• If the restriction is related to payments, complete any `Verify Your Information`, `Complete Verification`, or `Payment Error` steps first.
• If the restriction is related to open orders, disputes, transfers, payouts, or offers, those items may need to be resolved before support can clear the account.

What to check first:

• Write down the exact message shown in the app.
• Check whether your profile, payments, orders, disputes, or payouts need action.
• If the message appears after login, do not keep creating new accounts to get around it.

Contact support when:

• The app says `Account Issue` or asks you to contact support.
• You can log in but key account actions are blocked.
• You think the restriction is wrong or tied to an old order, payout, or dispute.

Account deletion may require support follow-up, especially if there is active commerce on the account.

• The app may let you request account deletion from account settings or preferences.
• If you request account deletion, Tradepost may block deletion while active orders, payouts, disputes, Instant Cash Offers, or money movements are still open.
• If you already requested deletion, support will need to follow up on the existing request instead of creating another request.
• Deleting an account does not skip outstanding orders, payments, disputes, or payout obligations.

What to check first:

• Check account settings or preferences for the deletion request option.
• Resolve active orders, payouts, disputes, or open offers before requesting deletion.
• If you already requested deletion, wait for support follow-up instead of submitting repeat requests.

Contact support when:

• Deletion is blocked by active commerce.
• You already requested deletion and need a status update.
• You cannot access the account but need to request deletion.

Payouts are controlled by the payment status shown in the app. The main UI states are `Set Up Payments`, `Verify Your Information`, `Complete Verification`, `Verification Rejected`, `Verification Expired`, and `Payment Error`.

• `Set Up Payments` means you have not finished creating the payment account needed to receive payouts.
• `Verify Your Information` or `Complete Verification` means identity verification is still required before payout features unlock.
• `Verification Rejected` means Coinflow declined the verification attempt and you need to retry or contact support.
• `Verification Expired` means the verification session expired and must be completed again.
• `Payment Error` means Tradepost could not load payment status; retry first, then contact support if it keeps happening.

What to check first:

• Open the payment status card in the app and match the exact title you see.
• Complete or retry verification if the card asks you to.
• If approved, confirm you also have a payout method linked.

Contact support when:

• Verification is rejected, blocked, suspended, or availability is not functional.
• The app says verification is complete but payouts are still blocked.
• The payment card keeps showing `Payment Error` after retrying.

Tradepost uses Coinflow for payment accounts, identity verification, business verification, saved payment methods, and withdrawals.

• `Set Up Payments` means you still need to create the payment account that lets Tradepost send payouts.
• `Verify Your Information` means Coinflow needs identity details before payouts can unlock.
• `Verification In Progress` means your identity verification is being reviewed.
• `Verification Required` or `Verification Rejected` means Coinflow needs you to resubmit or fix verification details.
• `Verification Expired` means the verification session expired and you need to verify again.
• `Identity Verification` with a `Verified` badge means verification is approved, but you still need a payout method before you can withdraw.
• For business accounts, Coinflow may need business verification details such as business name, tax information, entity type, and authorized representative information.
• Tradepost cannot override Coinflow verification decisions from the FAQ. If Coinflow blocks or rejects verification, support can review what happened but may still need you to retry through the payment flow.

What to check first:

• Match the exact verification card title you see in the app.
• Complete every required field in the verification flow.
• For business accounts, make sure the business and representative details match official records.
• After approval, go back to `Payment Accounts` and link a payout method.

Contact support when:

• Verification is rejected and retrying does not work.
• The app says you are verified but payouts are still blocked.
• Coinflow asks for review, additional information, or support intervention.
• A business account cannot complete the business verification flow.

Switching the payment profile type is not the same as editing a normal profile field. Coinflow verification is tied to the person or business that was verified, so changes may require a new review.

• If you verified as an individual but need payouts to a business, the business may need its own business verification.
• If you verified as a business but need to use an individual profile, support may need to review before the payment setup can be changed.
• Changing payout methods is usually self-serve in `Payment Accounts`; changing the verified person or business is not always self-serve.
• Business verification can require business name, tax information, entity type, address, ownership, and authorized representative details.
• Do not submit someone else's personal information just to get through verification faster. The profile needs to match the seller receiving payouts.

What to check first:

• Confirm whether the app shows individual verification or business verification.
• Check whether you only need to add a payout method, or whether the verified person/business itself is wrong.
• Have the correct legal name, business name, tax details, and payout destination ready before restarting verification.

Contact support when:

• The wrong person or business is already verified.
• You need to move from individual payouts to business payouts.
• Your business details changed and Coinflow will not let you update them in the app.
• Verification is approved but attached to the wrong seller profile.

After verification, the payment UI should show `Payment Accounts` so you can link or manage payout methods.

• `Payment Accounts` with `Link Account` means you still need to add your first payout method.
• `Payment Accounts` with `Manage` means payment methods exist and can be managed from the app.
• Bank accounts may require extra ACH verification before they can receive payouts.
• Cards may require card-on-file setup, CVV refresh, or 3DS verification before they are usable.
• Venmo and other destinations must pass processor validation before payouts can be sent there.

What to check first:

• Confirm the payment card says `Payment Accounts`.
• Use `Link Account` if no payout method exists.
• Retry the method setup if the processor asks for additional verification.

Contact support when:

• The method is blocked, cannot be removed, or was used for a payout to the wrong destination.
• The processor asks for review and the app cannot resolve it.
• You are approved but no payout method can be added.

Pending balance and available balance are different. Available balance is what can be withdrawn now; pending balance is still waiting on order, transfer, ticket event, shipment, or processor state.

• `Pending: $...` in the withdraw screen means funds exist but are not yet withdrawable.
• For physical orders, pending funds may wait for shipment delivery, recipient confirmation, or the three-calendar-day auto-confirm window.
• For ticket orders, pending funds may wait until three calendar days after the ticket event time once the event is completed.
• If a withdrawal failed, that failed movement should stop reducing available balance.
• If a payout is already processing, the money may no longer appear as available even though it has not reached your bank yet.

What to check first:

• Check whether the related order is `Pending`, `Confirmed`, `Completed`, `In Dispute`, or `Cancelled`.
• Check whether the payout says `Pending`, `Completed`, `Failed`, on hold, or processing.
• Compare the order total, pending balance, and withdrawal history before contacting support.

Contact support when:

• A completed order never appears in pending or available balance.
• A failed withdrawal did not restore available balance.
• A payout went to an old or unexpected destination.

Withdrawal history uses simple states like `Pending`, `Completed`, and `Failed`. Some withdrawals can also still be processing, scheduled for later, canceled, or on hold behind the scenes.

• `Pending` means the withdrawal was requested but has not finished posting yet.
• `Completed` means the withdrawal has finished on Tradepost's side.
• `Failed` means the withdrawal did not complete. Failed withdrawals should not keep reducing your available balance.
• `On hold` or processor-blocked withdrawals need support review because Coinflow or Tradepost may be waiting on verification, risk, or payment constraints.

What to check first:

• Check the withdrawal status shown in the app.
• Compare pending balance versus available balance.
• Try a lower amount if balance or amount limits are the blocker.
• Wait and retry if Coinflow is rate-limited or temporarily unavailable.

Contact support when:

• The withdrawal is failed, on hold, or blocked by Coinflow.
• Balance did not restore after a failed withdrawal.
• A completed withdrawal went to an unexpected destination.

Payout timing depends on what kind of order it is. For physical orders, the three-day window is the recipient confirmation window after carrier delivery. Ticket orders are different: standard ticket payouts are scheduled three calendar days after the ticket event time once the ticket event is completed.

• `Payout Pending` means the sale is recognized but payout has not posted yet.
• `Being Verified` means Tradepost is still checking the delivered physical shipment or transfer state. For physical orders, this can last up to the recipient confirmation window.
• Physical orders auto-confirm after three calendar days from carrier delivery when eligible and not disputed.
• Ticket orders do not follow the physical delivery auto-confirm rule. Standard ticket payouts are scheduled three calendar days after the ticket event time once the ticket event is completed.
• Accelerated payout can post earlier, but final order completion still depends on the downstream transfer or fulfillment rules.

What to check first:

• Open the order or offer in the app and share the number or link shown there if you contact support.
• For physical orders, check delivery and recipient confirmation status.
• For ticket orders, check ticket event completion and whether three calendar days have passed after the ticket event time.
• Confirm whether the app says `Payout Pending`, `Being Verified`, or a failed/on-hold payout state.

Contact support when:

• The payout failed, is on hold, or the order is disputed.
• The ticket event is completed plus three days but payout is not scheduled or processing.
• A delivered physical order is past the three-calendar-day confirmation window and still not confirmed.

Seller refunds, reversals, chargebacks, and fraud concerns are reviewed against the order, dispute, and payment processor state.

• Refunds after cancellation depend on whether payment was captured, voidable, refundable, already refunded, or tied to a dispute.
• Chargebacks and suspected fraud are not resolved by the bot because they require payment processor and support review.
• Never send full card numbers, full SSNs, passwords, or OTP codes to support.

What to check first:

• Open the order in the app and save the order details shown there.
• Write down why you expect a refund, reversal, or adjustment.
• Include screenshots of any payment, payout, or dispute message.

Contact support when:

• There is a chargeback, suspected fraud, disputed refund amount, or failed reversal.
• The payment is not refundable or not voidable.
• The UI payment state conflicts with the order state.

Tradepost cannot give tax advice, but sellers should expect tax information to depend on payout activity, account type, and the information submitted during payment verification.

• Your tax form information comes from the identity or business details used for payment verification.
• If you sell as an individual, your tax information should match your personal verification details.
• If you sell as a business, your tax information should match the verified business details.
• If the name, address, or tax details are wrong in your payment profile, fix that before tax forms are generated when possible.
• Tradepost support can help with access to account/payment details, but a tax professional should answer tax filing questions.

What to check first:

• Make sure your payment verification profile uses the correct legal name or business name.
• Keep your payout and account information current before tax season.
• Download or save any tax form once it becomes available in the product or from support.

Contact support when:

• Your legal name, business name, address, or tax details are wrong.
• You believe a tax form is missing or has incorrect seller information.
• You changed from individual selling to business selling and need the tax profile reviewed.

Instant Cash Offers are generated from bids we receive from partners. If you are still waiting, we are still waiting for partner bids we can show you.

• `Pending` or `View Status` means the offer request exists, but a final actionable offer is not ready yet.
• For most categories, waiting means Tradepost is still waiting on partner bids.
• For ticket orders, timing matters because ticket event date and transfer deadlines can affect whether partners can bid.
• If partners do not return a usable bid, Tradepost may not be able to show an Instant Cash Offer for that item.

What to check first:

• Check the offer status in the app.
• Wait for the offer to update once partner bids come in.
• For ticket orders, make sure the ticket event timing is still accurate in the app.

Contact support when:

• The offer has been stuck unusually long.
• The app shows an eligibility or validation error.
• The item details or ticket event details shown in the app are wrong.

Offer actions only work while the offer is active and in an acceptable state.

• `View Instant Cash Offer` means an actionable offer should be available to review.
• If the offer expired, request a new offer instead of trying to accept the old one.
• If the price changed, refresh the offer screen and confirm the current price before accepting.
• If profile completion blocks acceptance, finish profile setup first.
• If an offer is locked or being re-evaluated, wait for the app to finish updating before trying again.

What to check first:

• Refresh the offer screen.
• Complete profile if the app blocks acceptance.
• Request a new offer if the old one expired.
• Confirm the displayed offer amount before accepting.

Contact support when:

• The offer is locked, misconfigured, or keeps failing while active.
• The app says the offer is being updated or the item details are wrong.
• The app accepted a different amount than the one displayed.

Instant Cash Offer status is separate from order status. The offer status tells you whether Tradepost is still waiting on bids, showing you an offer, waiting for your transfer, or finishing payout.

• `Pending` or `View Status` means Tradepost is still waiting on partner bids or reviewing the offer request.
• `Your Offer` or `View Instant Cash Offer` means an offer is ready for you to review.
• `Offer Accepted` means you accepted the offer and should follow the next steps to transfer or ship the item.
• `Offer Declined` means you declined the offer and it will not move forward.
• `Offer Expired` means the offer timed out and you may need to request a new offer.
• `Offer Canceled` means the offer was cancelled and should not move forward.
• `Payout Pending` means the transfer or fulfillment step has advanced, but payout has not posted yet.
• `Paid`, `Sold`, or `Withdraw` means the sale has reached the paid/withdrawal stage shown in the app.

What to check first:

• Check the current offer status in the app.
• If an offer is ready, review the amount before accepting.
• If the offer expired, request a new offer instead of trying to accept the old one.

Contact support when:

• The app shows a status that does not match the available action.
• An accepted offer does not move into transfer or fulfillment.
• The app says the offer is paid or sold but the payout or balance does not reflect it.

Order status is the top-level order state. Transfer, payout, and shipping can each have their own separate status, so the exact next step depends on all of them.

• `Pending` means the order exists but is still waiting on payment, transfer, shipment, label purchase, partner action, or another required step.
• `Confirmed` means the order is valid and moving through fulfillment, but it is not finished yet.
• `Completed` means the order is fully resolved. For sellers, payout handling should either be complete or follow the payout timing rules.
• `Cancelled` means the order was cancelled and any applicable cancellation fee, refund, reversal, or payment handling is being applied.
• `Busted` means the order failed and cannot complete as planned.
• `In Dispute` means there is an active issue under review, such as quantity mismatch, item condition, delivery, missing item, wrong item, or another order problem.

What to check first:

• Open the order or offer in the app and share the number or link shown there if you contact support.
• Say that you sold the item and share the exact status shown in the app.
• If the issue is payout-related, also check whether the app says `Payout Pending`, `Being Verified`, failed, or on hold.

Contact support when:

• The order is `In Dispute`, `Busted`, or `Cancelled` unexpectedly.
• The order status conflicts with payout, transfer, or shipping status.
• The app says the order is complete but money, transfer, or delivery state does not match.

Transfer status explains the fulfillment step inside an order. It can be different from the top-level order status, but the wording here should match what you see in the app.

• `Pending Transfer` means the transfer still needs to be completed or processed.
• `Pending Shipment` means shipping setup or label generation is not finished yet.
• `Awaiting Drop Off` means labels are ready and the package still needs to be handed to the carrier.
• `In Transit` means the carrier has the package and it is moving through the network.
• `Out for Delivery` means the carrier expects delivery soon.
• `Being Verified` means Tradepost is waiting for recipient confirmation or checking the delivered quantity/state.
• `Transfer Completed` means the transfer itself has finalized, but payout may still follow the payout timing rules.
• `Shipment Cancelled`, `Return to Sender`, `Shipment Issue`, `Marked as Not Received`, or `Rejected` means something went wrong and support may need to review.
• `Missed deadline` means the transfer deadline passed before the required shipping or transfer step was completed.

What to check first:

• Compare the order status with the transfer status.
• For physical shipments, also check carrier tracking.
• For ticket orders, check ticket transfer and ticket event timing separately from physical-shipment rules.

Contact support when:

• The app says not received, rejected, shipment issue, return to sender, cancelled, or missed deadline.
• The transfer says delivered or completed but the order or payout did not update.
• The app shows `Being Verified` past the expected confirmation window.

Orders generally cannot be cancelled without paying cancellation fees. Tradepost only considers fee-free cancellation in exceptional circumstances, and support review does not guarantee that fees will be waived.

• If the order is already confirmed, shipped, transferred, or in fulfillment, cancellation is much harder and may carry fees.
• If the app shows a cancellation fee, assume that fee applies unless support confirms an exceptional waiver.
• Exceptional circumstances are reviewed case by case and should include specific evidence.
• Support review does not mean the cancellation will be approved or the fee will be waived.

What to check first:

• Check whether shipment or transfer has started.
• Review any cancellation fee shown before submitting the request.
• If you believe there are exceptional circumstances, open the order in the app and share the order details with support.

Contact support when:

• You believe there are exceptional circumstances for review.
• The order is locked, cancellation failed, or the app shows an unclear cancellation fee.
• The cancellation status and refund/payment status do not match.

Item problems usually become order disputes and need evidence tied to the exact order.

• `In Dispute` means the order is already under review and payout/refund decisions may pause until the dispute is resolved.
• Wrong item means the item received does not match the order details.
• Damaged item means the item or packaging arrived damaged and photos are needed.
• Missing item means the package or transfer did not contain what was expected.
• Not as described or authenticity concerns require clear photos, order details, and a short explanation of the mismatch.

What to check first:

• Say that you sold the item and describe what the recipient reported.
• Open the order in the app and share the order details shown there if you contact support.
• Collect photos, package condition, tracking, and a short description.
• Do not dispose of packaging until support reviews.
• Include how many items are affected if only part of the order has a problem.

Contact support when:

• Wrong, damaged, missing, not-as-described, authenticity, or formal dispute issue.
• The order is already `In Dispute` and you need a status update.
• A dispute was resolved but the payout/refund state did not update.

Tradepost needs valid sender and recipient addresses before labels can be generated.

• If the app blocks a default address, it may need address validation first.
• If the nickname already exists, save the address with a different nickname.
• If a shipment group is missing the recipient address, labels cannot be purchased until that is fixed.
• If the address changed after the order was created, do not buy labels until the order/shipment details are reviewed.

What to check first:

• Check the saved address and make sure it is validated.
• Use a unique nickname for saved addresses.
• Confirm sender and recipient details are complete.

Contact support when:

• Address verification fails repeatedly.
• Recipient address is missing from the shipment group.
• The order has the wrong address and labels were already purchased.

Shipping options depend on package value, insurance, box count, carrier service, and whether the shipment is physical or ticket/digital.

• High-value physical shipments may need multiple boxes so insurance stays within per-label limits.
• Some carrier/speed combinations are not allowed for a specific shipment.
• If no options appear, the shipment may have invalid value, invalid dimensions, missing items, unsupported service, or a rate quote failure.
• Ticket orders are different from physical shipments and usually do not use package labels.

What to check first:

• Try the recommended box count if insurance requires multiple boxes.
• Pick another available carrier/speed.
• If no options appear, collect order/shipment details for support.

Contact support when:

• No options are available.
• Insurance limit or carrier-speed validation blocks label purchase.
• The shipment value or item count shown in the app is wrong.

Label actions depend on whether labels are still editable, already purchased, in transit, or waiting for PDF generation.

• `Pending Shipment` means labels or shipment setup may still need to be completed.
• If the label PDF is not ready, the label provider may still be generating it.
• Purchased labels usually cannot be deleted like draft labels.
• If tracking is duplicated, the same tracking number is already attached to another shipment.
• If a shipment is in transit, reset or label changes may be blocked.

What to check first:

• If the PDF is not ready, wait briefly and retry download.
• Reset shipment only if the app still allows it.
• Use unique tracking if uploading your own label.
• Confirm whether the label has already been purchased or scanned by the carrier.

Contact support when:

• Purchase fails, label rate is invalid, tracking is duplicated, or shipment cannot be reset.
• A label is purchased but the PDF never becomes available.
• The carrier already has the package and the shipment needs manual review.

The tracking page uses statuses like `Label Created`, `In Transit`, `Out for Delivery`, `Delivered`, `Returned to Sender`, `Delivery Failed`, and `Unknown`.

• `Label Created` means the label exists but the carrier may not have possession yet.
• `In Transit` means the carrier has the package and it is moving through the network.
• `Out for Delivery` means the carrier expects delivery soon.
• `Delivered` means the carrier marked the package delivered; the tracking page may show `Delivered on` with the delivery date.
• `Returned to Sender` means the package is being returned instead of delivered.
• `Delivery Failed` means the carrier could not complete delivery.
• `Unknown` means the tracker does not have a clear current status.

What to check first:

• Open the Tradepost tracking link or carrier tracking page.
• Check the exact status label shown at the top of the tracking page.
• Provide tracking number and carrier if the status looks wrong.

Contact support when:

• Tracking is not found, returned to sender, delivery failed, or stuck unusually long.
• The package says delivered but the recipient says it was not received.
• The status is `Unknown` or conflicts with carrier tracking.

Delivered physical shipments do not pay out instantly just because carrier tracking says `Delivered`.

• For physical orders, Tradepost waits for recipient confirmation or auto-confirm eligibility.
• Physical shipments auto-confirm after three calendar days from carrier delivery when eligible.
• `Being Verified` means the delivery or received quantity is still being checked.
• If the recipient marks the shipment not received, rejects it, or reports a quantity mismatch, payout can pause.
• Ticket orders are different and follow ticket event timing rules, not physical delivery auto-confirm.

What to check first:

• Open the order in the app and check the tracking number shown there.
• If delivered less than three calendar days ago, wait for recipient confirmation or auto-confirm.
• If it is in dispute or rejected, collect photos, tracking screenshots, and any message shown in the app.

Contact support when:

• Delivered more than three calendar days ago and still not confirmed.
• Recipient marked not received, rejected, or order is in dispute.
• The tracking page says `Delivered` but the order still does not show the expected verification or payout state.

Ship-by deadlines matter because missed deadlines can put the transfer or order at risk. The app may show copy like `You'll need to ship by 5:00pm today` or `Can't ship by 5:00pm?` when an extension path is available.

• `Awaiting Drop Off` or `Pending Shipment` means the package still needs shipping setup or carrier handoff.
• `Missed deadline` means the required shipping or transfer step was not completed before the deadline.
• Deadline extensions are limited. Extensions can be denied for priority orders, too-large extension requests, max extension attempts, or offers that are no longer eligible for extension.
• If you already used your deadline extension, the app may require support for further review.
• Ticket orders are different from physical shipment deadlines; ticket transfer timing depends on the ticket transfer instructions and ticket event timing.

What to check first:

• Check the exact ship-by time in the app.
• Request an extension before the deadline if the app offers one.
• Buy or upload labels and get the package to the carrier before the deadline when possible.

Contact support when:

• The deadline already passed.
• The app says extension denied, max extension attempts reached, or transfer locked.
• The order was auto-cancelled or marked missed deadline even though you shipped on time.

Shipping cost depends on the order terms, shipment value, label selection, box count, and whether the shipment needs freight or pallet handling.

• Some orders include free shipping; others may deduct shipping fees from seller proceeds depending on the offer terms.
• High-value or high-quantity physical shipments may need multiple labels, freight coordination, or pallet handling.
• If label cost exceeds expected value, the shipment may need reset, new packaging details, or support review.
• Ticket orders usually do not use physical freight or package labels.

What to check first:

• Review the order totals and label cost before purchasing labels.
• Check whether the app offers freight or pallet coordination for the shipment.
• Confirm the item quantity, declared value, and box count are correct.

Contact support when:

• The shipping fee looks larger than the order value or expected payout.
• Freight/pallet request fails.
• The app requires multiple boxes or freight but the shipment details look wrong.